Job Information
Fieldprint, Inc. Client Services Representative in Warminster, Pennsylvania
About Us
Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors.
Fieldprint is at the forefront of our industry. We offer a comprehensive suite of electronic fingerprinting and related services to handle all of the identity management needs of our clients. We design innovative technology that delivers accurate, timely results to our clients.
Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.
Job Description
The Client Services Representative provides customer support by problem solving, troubleshooting, and responding to external or internal user requests via phone, chat, or email.
This is an on-site position located in Warminster, PA.
Responsibilities
- Answering incoming calls, emails or messages from clients
- Proving prompt, professional and accurate responses to inquires
- Educating clients on company offerings
- Investigating and troubleshooting client problems, concerns or complaints
Maintaining accurate client records and databases
Required Skills
- Ability to work in an inbound/outbound call center environment
- Strong time management and organizational skills
- Proficiency in M.S Office Suite
- Excellent written, verbal and telephonic communication skills
Detailed oriented and able to manage multiple tasks or projects.
Education
The candidate we are seeking will have at minimum a high school diploma or equivalent.
Benefits
Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
- Medical, dental and vision coverage with spouse/family coverage options
- 401K plan with generous company match
- Flexible spending accounts
- Voluntary insurance coverage plans (life, disability, etc.)
- Paid lunch breaks
- Paid time off
- Paid holidays
- Paid training program/ Internal employee development
- Overtime options available
- Casual dress code
- Flexible work schedules
Employee referral bonus program
Additional Information
All candidates are subject to a drug test and a background screening.
EOE M/F/Disabled/Veteran