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Paccar Winch Inc. Desktop Services - Dealer Systems in United States
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Date: May 16, 2024
Location: Mexicali, BCN, MX, CP 21385
Company: PACCAR
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!
Division Information
PACCAR’s Information Technology Division (ITD), located in Renton, WA utilizes cutting-edge technology to provide systems development, consulting, voice and data communications services to the entire Corporation, which has high visibility in the technology sector.
Requisition Summary
We are looking for a high energy contributor who is willing to work in a dynamic, fast-paced environment and wants to make a significant difference for our business. This position provides technical support for our external customers. Responsibilities include initial assessment, triage, research, and resolution of incidents for PACCAR Enterprise Applications and Infrastructure.
Job Functions / Responsibilities
Provide Tier 1 IT Service Support
Proficiency in using incident management tools and processes
Ability to assess, triage and resolve technical issues
Create support instructions for new projects
Maintain Knowledgebase and other internal processes and procedures
Support deployed system(s)
Perform other duties as assigned
Able to work flexible hours on request
This position is 100% phone support in an office/desk work setting. Manual dexterity is required.
Qualifications
A minimum of 2 years of experience in an IT Service Desk environment handling, escalating, and resolving IT systems, applications and operational problems is required. Qualified candidates must be flexible and able to work a shift 7:30am and 4:30pm (Pacific Time) as required.
Candidates must have:
Proven problem solving and troubleshooting skills
Ability to work effectively within a team environment
Knowledge of PC OS systems; hardware and software
Demonstrated analytical skills
Ability to effectively communicate both verbally and in writing
Ability to prioritize tasks, manage time effectively, and meet deadlines (service level goals)
Customer Service oriented
Possess effective listening skills
Proven ability to multi-task and stay organized
Fluent in speaking, writing, and reading in English
Education
Bachelor’s degree in Computer Science, Information Systems or equivalent experience required.
IT Technical Certification (MCP, MCSE or MCSA) desired
Additional Job Board Information
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.