Job Information
JPMorgan Chase Global Client Service Manager - Payments - Senior Associate in Tampa, Florida
Join a team where you will have direct responsibility for managing a team of Client Services Specialists that are responsible for a portfolio of large Latin America corporate or financial institution clients via transactional inquiries.
As a Client Service Manager, you will be directly responsible for the day to day operations, client service delivery and management as well as oversight of key controls. Key responsibilities include understanding the products which the client utilizes and how to service inquiries that may arise, identifying opportunities that will improve servicing clients, driving performance against performance metrics as well as driving the appropriate risk focus with the front-line staff. You will manage the team to meet financial goals as well as overall business objectives while partnering globally with the regions where the business operations are located. You will ensure high quality client service and will be directly responsible for addressing escalations from both internal partners and external clients. The role requires extensive cross-organizational reporting, executive communications and interactions with business partners at all levels.
Required qualifications, capabilities and skills:
Develop a high-performing team
Identify staff development needs while providing timely feedback.
Review the development and performance management plans for all team members
Direct the daily activities related to staffing and specialist preparedness. Accountable for implementation of strategic initiatives relative to product strategy as well as staffing and specialist support
Work in partnership with technical counterparts to ensure that appropriate tools and strategies are effectively implemented within the operation
Handle team performance, ensuring staff is appropriately trained and supported. Ensure that the team has the tools necessary to maximize the timely and complete resolution of client interactions while meeting client satisfaction standards
Shape client service strategies and execution including the communication and administration of strategic initiatives. Work on cross-regional and cross-functional teams and initiatives
Manage the daily processes regarding the investigation of customer inquiries. This would include overseeing the prioritizing and distribution of work performed by the team
Maintain, update, analyze and report on production statistics. Review trends and provide recommendations to improve client satisfaction, efficiency, and control
Work directly with senior managers globally to identify technology, resource and/or process needs
Required qualifications, capabilities, and skills:
Must be fully fluent in Spanish and English language, verbal and writing native level
Minimum 4 years of relevant industry and/or functional experience
Good understanding of core and intermediate Treasury Services product sets, systems and channels
Client-facing skills
Ability to effectively partner with internal colleagues and external clients
Strong Data Analytic skills
Strong time management skills in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments
Preferred qualifications, capabilities and skills:
Fluent in Portuguese
Prior proven management experience
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans