HealthPartners Care Delivery Supervisor, Neurology in St. Paul, Minnesota

Care Delivery Supervisor, Neurology Job ID: 43885 Department: HSC Neurology City: St Paul, MN Location: HP - St Paul Neuroscience Center Position Type: Full-Time Anticipated Work Schedule: Clinic hours Hrs/Pay Period: 80 Job Description: HealthPartners has an exciting opening for a RN Care Delivery Supervisor supporting Neurology. This leader provides leadership, direction, organization and administration of daily clinic operations. This position works in collaboration with other clinic leadership. Hours are Monday-Friday, 8am-5pm. This role supports Neurology care at the new Neuroscience Center in St. Paul. At HealthPartners, you'll find a culture where we live our values of excellence, compassion, integrity and most importantly, partnership. By working together, we will improve health and wellbeing, create exceptional experiences for those we serve and make care and coverage more affordable. ACCOUNTABILITIES: Responsible for the supervision of staff, including having the authority to hire, transfer, lay off, promote, discipline and discharge, train, reward and review performance of employees. Ensures compliance to organizational and departmental policies and procedures. Patient Service: Acts as an effective, consistent role model of Service Excellence; exemplifying courtesy, compassion, and responsiveness to all customers. Demonstrates that the patient is put first at every opportunity. Talks "service" routinely in order to reinforce a service orientation mind-set. Looks for instances of missed opportunities in which employees could have better met customer needs; constructively brings such to their attention and coaches on ways to improve. Identifies training and staff development needs for employees as related to service skills. Holds self and employees accountable for meeting high standards of service toward all customers. Understands and accepts the philosophy that customer complaints and feedback are gifts to our organization. Actively listens to patients/member/families who have concerns about their care of service, seeking to understand each situation through the eyes of the patient. Documents such concerns and ensures that appropriate investigation and responses occur. Identifies trends affecting patient satisfaction, and works with the local clinic or the larger HPMG and Clinics to resolve such trends. Works with staff and other supervisors to identify opportunities to improve patient satisfaction Includes patient satisfaction discussion at staff meetings, reviewing patient feedback with staff and setting improvement priorities. Cooperates and collaborates with the HPMG and Clinics leadership regarding the rollout of service excellence initiatives. Quality and Data: Works in collaboration with other clinic supervisors, providers, front-line staff and organizational departments to design, implement and evaluate care delivery initiatives. Uses quality management tools and measurements to monitor standards, processes, and outcomes of care. Works in collaboration with other clinic supervisors, providers, front-line staff and organizational departments to review and interpret quality management data feedback and then make appropriate changes to improve outcomes of care. Facilitates meetings in the clinic to gather input and provide feedback to other clinic supervisors, providers and front-line staff regarding care initiatives and outcomes of care. Actively participates in the creation, update and ongoing testing of business continuity and disaster recovery planning and preparation. Financial: Plans, develops and monitors the budget for their area of responsibility Works collaboratively with the Manager, Chief of Professional Services and other supervisors to ensure optimal revenue capture Authorizes expenditures for their area of responsibility. Acts as a responsible steward of resources including time, materials, supplies and property. Job Functions Specifi