Job Information
COTIVITI, INC. Client Training Consultant in SOUTH JORDAN, Utah
Client Training Consultant Job Locations
US-Remote ID
2024-12334
Category Client Services
Position Type Full-Time Overview
The Training Consultant of Implementations is responsible for providing effective and relevant training to our clients through online, in person and recorded sessions. This is achieved through evaluating the Training Request, communicating with the client and the internal support team, and utilizing tools and techniques to deliver on the objectives. They will apply different forms of technology to measure the success of the training and make updates to the strategy based on the results.
Responsibilities
Analyze customer needs and recommend appropriate training interventions. * Develop templates for system training materials based on the training strategy. * Deliver specific application training based on use needs analysis. * Create and document training materials based on key functionality across the application. * Coordinate with product teams to keep training materials current with updated functionality and features. * Develop additional system support materials such as user job aids. * Consult and collaborate with internal departments to develop training materials that achieve defined learning outcomes by appropriately evaluating the need and making sound training recommendations. * Create course materials and teaching aids that support content delivery and skills assessments. * Problem-solving and manage multiple assignments simultaneously while meeting deadlines and quality standards as you revise, modify, and update training materials. * Deploy feedback tools Sitting for Sto assess the effectiveness of the curriculum. * Track training outcomes and ensure alignment to business objectives. * Identify individual and organizational obstacles to learning and facilitating interventions. * Respond to trainee questions and adjust course content as required. * Facilitate the delivery of technology-based and multimedia-centered teaching. * Ability to explain complex, technical concepts clearly, to both technical and non-technical audiences. * Completes all responsibilities as outlined on annual Performance Plan. * Completes all special projects and other duties as assigned. * Must be able to perform duties with or without reasonable accommodation. * Complete all responsibilities as outlined in the annual performance review and/or goal setting. * Complete all special projects and other duties as assigned. * Must be able to perform duties with or without reasonable accommodation. This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.
Qualifications
- Bachelor's degree in education, technical writing, communications, or related fields required.
- Experience in healthcare industry with Brokers and Consultants, Employers, Health Plans, Physicians groups, and/or Third-Party Administrators preferred.
- Ability to explain complex, technical concepts clearly, to both technical and non-technical audiences.
- 1+ year of experience as a trainer.
- Knowledge of tools such as HTML, training authoring tools, PDF creation, Microsoft application suite, and version control systems.
- Work independently and effectively communicate with all involved to meet desired outcomes.
- Demonstrated knowledge of training methods and best practices for user training on application software including thorough understa nding of training techniques.
- Excellent... For full info follow application link.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities