Job Information
IHG クラスターインターナショナルセールス/ Cluster International Sales (The Strings by InterContinental Tokyo/Kimpton Shinjuku Tokyo) in Shinjuku City, Japan
Your day to day
This Sales Manager role is responsible for managing all inbound travel specifically focusing on
establishing a report and acquiring business in the Leisure and Luxury Wholesale segments. The
candidate is to be the face of International MICE business.
PRIMARY ROLE AND RESPONSIBILITIES:
CUSTOMER FOCUS: The ability to proactively sense and take action on customer needs
and opportunities. Requires willingness to exceed customer expectations.
LEADERSHIP: The ability to envision possibilities, contribute to high performing teams, and
inspire passion. The willingness to take calculated risks, assume responsibility, and enhance
quality and service.
COLLABORATION: The ability to work interdependently with others, within or across
groups, functions, brands, and geographies to improve effectiveness. The willingness to
put interests of enterprise above own and seek win-win solutions
JUDGMENT: The ability to process information effectively. The willingness to use facts and
data to make appropriate decisions, and to learn from experiences.
RESULTS FOCUS: The ability to deliver results and solutions and keep the focus on driving
customer value. The willingness to assume personal ownership and accountability.
To communicate with both internal and external customers in a polite and constructive
manner ensuring customers’ expectations are exceeded.
Acting diligently in the course of employment with due care for the health and safety for
themselves, other staff, customers and other persons lawfully on the premises.
To actively promote the services and facilities of both hotel to all customers and guests
and lead sales to the other IHG Hotels.
To attend and actively participate in departmental communication meetings and
nominated training sessions and take responsibility for personal development.
Performing any additional tasks as delegated by our customers or management to ensure
our customers receive ‘Superior and Distinctive Service.
To perform any tasks of a reasonable nature as required and requested by the Director of
Sales and Assistant Director of Sales.
Job Specifics
Manage International Leisure, MICE and Luxury market relationships, ensuring the hotel is
positioned in the luxury market.
Understands the market and makes strategic decisions to ensure the hotel stays ahead of
the competition by working closely with each travel agent.
Undertakes rate negotiations in line with the hotels annual pricing strategy, and
maximizes all revenue and market-demand rate opportunities.
Proactively grow new business and ensure the hotel undertakes regular familiarization
stays.
Coordinate International MICE / Group inquiries from proposal to confirm stage.
Represent the hotel at International Trade Shows (Regular business trips required).
Provides weekly/monthly reports outlining appointments, calls made, list of business
leads.
Works actively with GSO Team on all production, promotion and current offerings, new
happenings, news and offers
What we need from you
Excellent organizational and planning skills along with flexibility to manage a multitude of
working environments and situations.
Excellent communication skills and able to develop positive working relationships at all
levels.
Excellent personal presentation and natural flair for sales and customer service.
You enjoy the good things in life, and are interested in the International Luxury travel
market.
Self-starter, capable of handling yourself in a room of strangers to fly the flag for the
hotel.
Native or Business level Japanese. English Fluency is essential (TOEIC score of 900+)
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.