Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Intuit Principal Business Data Analyst in San Diego, California

Overview

The Modern Operations team of Intuit's Customer Success Organization is seeking a highly skilled Operations Manager to support their operations for TurboTax, QuickBooks, and Mailchimp products and services. As a part of this dynamic team, you will be responsible for managing cross-functional initiatives, driving operational maturity, and delivering value to both internal and external customers.

What you'll bring

  • 3-5 years of experience in Contact Center operations, including forecasting, capacity planning, workforce management, real-time operations frameworks, and working knowledge of contact center technology and platforms.

  • Experience in executing technology-driven contact center initiatives with a proven track record of results.

  • Strong knowledge of contact center infrastructure, including queue management systems, WFM, telephony systems, and CRM.

  • Experience in managing contact center KPI's such as AHT, ABN, and ASA.

  • Understanding of incident management and business recovery processes.

  • Strong interpersonal and communication skills to work effectively in a dynamic and matrix team environment.

  • Analytical skills to understand, manipulate and report data to drive business decisions.

  • BS/BA degree in a related field.

How you will lead

  • Establishing and maintaining the operational relationship with the Mailchimp business unit.

  • Leading the development of operational processes for Mailchimp in collaboration with the core operations and incident management teams.

  • Managing the operations’ strategy and execution, including queue monitoring, skilling, and routing configurations, schedule escalations, and staffing analysis in a fast-paced, global contact center environment.

  • Executing incident management processes for quick service recovery.

  • Analyzing historical and intraday performance of contact center KPI's and generating insights to drive corrective actions.

  • Generating data-backed insights, formulating recommendations, and driving corrective actions cross-functionally.

  • Communicating operational performance effectively with senior leaders and cross-functional team members.

  • Creating frameworks and best practices for repeatable processes (e.g., season readiness, service level management, incident management).

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

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