Intuit Engagement Leader - Virtual Workforce in San Diego, California

Description

 

Come join the Join the Consumer Tax Group’s Customer Success Organization to drive employee engagement for the TurboTax Expert Experience Team. We leverage cutting edge technology and best in class professional expertise talent to deliver revolutionary support and services to millions of TurboTax customers. We are on the cutting edge of the 21st century technology enabled workforce that’s empowering prosperity throughout the world.

 

 

Responsibilities:

  • Develop, implement, monitor and improve a communications and engagement strategy for a distributed, virtual workforce of internal and outsourced licensed professional and product experts

  • Lead cross functional efforts across multiple teams to yield world class employee engagement outcomes

  • Establish standards and principles for communications with a geographically disaggregated workforce

  • Deliver world class results in a fast paced highly dynamic environment against shared business goals

  • Interact and coordinated business requirements across product management, marketing and technology functions

Qualifications

 

  • Must have 4+ years experience working in employee engagement, communications or other similar function supporting a distributed, virtual workforce

  • Must poses Customer focus with the highest standard for delivering value and exceeding customer expectations

  • The ability to coach teams on the inevitability of change and accordingly to the need of adapt tactics

  • The ability to learn from successes and mistakes applies the feedback and makes the lessons relevant to others

  • Strong analytical skills and the ability to quickly assess performance identify opportunities and implement solutions

EOE AA M/F/Vet/Disability