Job Information
Catholic Charities Family Community Services Senior Case Manager - Community Resource Services in Rochester, New York
Senior Case Manager - Community Resource Services
Job Details
Level
Experienced
Job Location
1645 St. Paul St - Rochester, NY
Position Type
Full Time
Education Level
Bachelors Degree
Travel Percentage
Up to 20%
Job Shift
Day
Description
General Description
The primary goal of this project will be promoting housing and food security in a crisis and providing case management to support long term self-sufficiency. This position is responsible for intake and eligibility assessment for assistance with housing or food during a crisis, as well as providing case management to clients who have received assistance from our program. This position also effectively supports ongoing and collaborative communication amongst all program staff and is responsible for supporting a culturally competent & trauma informed environment for clients and teammates.
Starting Range: $22.00 - $23.75 / hour
Essential Duties and Responsibilities
Works independently to manage schedule and prioritize key tasks to complete them in a timely manner.
Contributes perspective to the development & improvement of program procedures, reporting problems & barriers while performing duties.
Uses experience, training & skills to provide care in a culturally competent and trauma informed way to our clients. Showing empathy and understanding to clients and providing care and services without judgment or prejudice.
Maintain a customer service mindset with referring staff (internal & external) while collaborating with other staff in a client’s care team to creatively meet program requirements and meet client needs together.
Maintain a working knowledge of available resources & agencies in the community that can support a variety of client needs.
Participates in relevant Agency meetings and/or trainings.
Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
Senior Case Manager Duties
Onboarding and training new case managers as they join the team, allowing them to shadow your work & maintaining exemplary work quality while training.
Piloting & testing new procedures, collaborating with program leadership to develop new procedures
Taking on special tasks to report on program progress as requested by program leadership
Collaborating with program leadership to develop marketing & resource materials
Partnering with Program leadership to maintain positive working relationships with other community-based organizations.
Perform limited supervisory responsibilities to fill in for program leadership when needed.
Exemplary teamwork & conflict resolution, taking proactive steps to set a positive tone & build productive working relationships with and between teammates.
Delivery of Referral & Intake Procedures
Approaching and understanding client situation in ways that respect traumas they may have experienced and centers their needs & preferences.
Completes eligibility assessments to make informed decision to assist client for available services or resources on a case-by-case basis
Set client expectations up-front about requirements, including the deadlines, documents they must provide, and when they can expect a decision.
Provision of Case Preparation Assistance
Assists participants in understanding and meeting requirements for eligibility to receive CRS services, as set out in funder regulations.
Collects and reviews participant’s submitted documentation in order to secure services.
Collaborate and communicate all interested parties to creatively remove barriers while meeting program requirements.
Provides regular and on-going communication with participants regarding outstanding requirements, deadlines for submission, clarifying information needed and the adjudication of the participant’s case.
Works with program supervisor during case review to finalize a client’s case and ensure all eligibility requirements are met.
Provision of Services
Provides notice to involved parties of case approval and intention to provide services on behalf of the participant and follow through make sure disbursement of services were provided and tracked. (i.e., the check was mailed)
Completes funder required baseline assessments (HMIS, Social Determinants of Health) to begin case management & follow up services.
Provision of Follow-up Case Management Activities
Provides follow-up assessments to monitor state of participant’s progress towards program goals
Provides guidance and referrals as necessary to support client’s stated goals.
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.
Qualifications
Qualifications
Education: Bachelor’s Degree in Human Services or related field preferred. Equivalent combination of education and experience will be considered. **
Credentials: N/A
Experience: At least 3-5 year(s) of experience within a Financial Assistance and/or Human Services setting. Must have experience with Microsoft Office. The equivalent combination of experience and education will be considered.
Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.
Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CFC’s corporate compliance & ethics program.
Additional Requirements:
Ability to prioritize assignments, plan, and complete tasks with minimal direction,
An ability to work efficiently and effectively and meet deadlines under pressure
Ongoing development of self-awareness and techniques for managing stress
Ability to maintain confidentiality, following relevant regulatory trainings
Excellent Verbal/Written communication skills
Demonstrates behaviors and attitudes which support agency mission, philosophy, and policies.
Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques (trauma informed, conflict resolution and de-escalation)
Access to reliable transportation to office & work events.