Aaron's Inc Customer Service Representative in Rochester, New York
Aaron’s provides a fun and positive environment for our associates and a place where we take building relationships with our customers personally!
As a Customer Service Representative, you will play a key role in the success of the store through: in-store sales, telephone sales, direct marketing, new customer growth & renewal payment processing. Additionally, our Customer Service Representatives ensure showroom floors are well-maintained and provide a warm, friendly environment for our customers.
Personally support every customer to Own it.
Customer Care & Service
Drive Sales through building authentic relationships with customers
Assist customers on the showroom floor
Accept & process current customer payments
Assist with store sales by in store marketing
Input customer information into the store computer for new lease agreements
Update customer information & account status in the store’s computer system
Manage cash transactions with customers
File & maintain customer folders and records
Answer incoming telephone calls
Maintain regularly mailing campaign
Process order forms and references
Maintain the appearance & organization of the customer transaction counter
Assist in the maintenance of the showroom through cleaning, organizing & merchandising
Additional duties as assigned by management
High school diploma or equivalent
Excellent interpersonal skills are required for daily customer contact
Working knowledge of electronic products (appliances, computers, etc.)
Strong sales skills- showroom and telephone
Position may require lifting up to 50 lbs. without help
Excellent telephone manners
Strong communication skills
Strong computer skills
Maintain professional appearance
As a Potential Aaron’s Associate
You’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.
Aaron’s has a long legacy as an industry leader, with continued growth regardless of the economy. In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, & quality products and services. Personally and professionally, we hold ourselves to high standards and unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs; donating time, products and services locally and nationally.
As a Customer Service Representative at Aaron’s, you will have access to a comprehensive benefits package that includes: Paid time off including vacation days, sick days and holidays
Unlimited bonus & commission opportunities
Five day work week, Sundays always off!
Medical, dental & vision insurance
401(K) with company match
A drug screen and criminal background investigation is required.
Aaron’s is an Equal Opportunity Employer