Job Information
Insight Global NOC Technician in Richmond, Virginia
Job Description
The NOC Technician is responsible for the day-to-day operation of the NOC, completion of NOC functions, such as the active and passive monitoring of ITS infrastructure, troubleshooting and triage of presented issues, as well as the proper escalation of incidents to ensure resolution.
Pay range depending on experience: $20-$24 hourly
Maintain the network operations and assets by using a resourcefulness aptitude to resolve verified outages.
Troubleshoot and identify the location of network outages by using network monitoring software such as SolarWinds to ensure speedy network recovery.
Acted as an integrated service desk for Skyline & Qfree, insuring the availability of all platforms & asset management systems.
Initiating corrective actions based on severity of service interruption while adhering to company SLA's.
Troubleshooting and administrating Cisco AnyConnect VPN to hundreds of users.
Configure network devices and administer user and computer accounts in an Active Directory Domain environment.
Create and update documentation of configuration and troubleshooting procedures to facilitate other team members.
Administer access, permissions and privileges for on-site resources and cloud services such as CalemEAM.
Assisted in developing internal standards, such as SOPs, and maintaining documentation for future training.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
1-2 years of network or NOC experience
Effective interpersonal and intrapersonal communications skills
Experience working in a 24x7 support function
Able to work outside of standard hours, including rotating weekends The NOC Technician staff will support a 4 x 10-hour shift approach. This approach will foster shift turnover discussions, team building, and allow for easier staff meetings. Must be flexible with shifts- day, night, and weekends. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.