Job Information
Aaron's, Inc. Delivery and Receiving Specialist in Pittsburgh, Pennsylvania
Delivery & Receiving Specialist
This is a non-exempt role, paid an hourly wage. The average pay reflected includes base wages for average hours scheduled and average incentive compensation for this role over a twelve month time period. All average pay/compensation amounts are estimates and are not guarantees of any specific hourly wage or incentive compensation amount, nor of future performance.
Aaron's Delivery & Receiving Specialist serve as ambassadors of Aaron's with a goal of delivering exceptional customer experience and positively influencing day-to-day operations. The Delivery & Receiving Specialist is responsible for the inventory management of the store, including product placement, loading product for deliveries, and receiving product in from vendors or as customer returns. The Delivery & Receiving Specialist will also be responsible for maintaining high levels of accuracy in day-to-day operations as well as developing the product technician team to ensure the store is exceeding customers' expectations. The Delivery & Receiving Specialist will also assist in merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating products. This team member may occasionally review lease agreements with the customer during delivery. During all duties, the Delivery & Receiving Specialist will serve as an ambassador of Aaron's with a goal of delivering an exceptional customer experience.
Skills for Success
Delivery & Receiving Specialist can connect and relate well to people, demonstrate excellent adaptability and a can-do attitude, listen attentively and communicate successfully to navigate through coaching others. Strong multi-tasking, organizational and quick thinking skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
- Ensures the merchandise is delivered efficiently by partnering with product technicians
- Partnering with management regarding product tech performance
- Routes the daily delivery schedule and ensures it is followed by product technicians
- Partners with Store Manager to ensure warehouse inventory levels adhere to company guidelines and standards
- Verifies merchandise for all deliveries, returns and vendors
- Responsible for conducting Service Calls, returns, and product exchanges
- Reviews company marketing materials
- Conducts customer courtesy calls prior to delivery
- Cleans, certifies and restores merchandise exchanges and returns
- Sells customers on the benefits of timely lease agreement renewal payments
- Assists in setting and achieving revenue and renewal goals
- Completes and maintains weekly vehicle maintenance sheet and route sheets daily
- Loads, secures and protects products in company vehicle
- Safely operates company vehicle
- Any reasonable duties requested by management
Requirements
- 3 years of shipping and receiving or related logistics experience preferred
- High School diploma or equivalent preferred
- Driver Qualification Policy; including satisfactory MVR (driving record)
- Must meet DOT requirements to obtain certification in required states
- Ability to work schedule of hours based on business need
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Position requires bending , stooping, and standing for extended periods of time
- Excellent organization and communication skills
- Uphold the Aaron's Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skills