CVS Health Call Center - Clinical Support Representative in Phoenix, Arizona

Position Summary:

We have an exciting career opportunity as a Clinical Support Representative in our Phoenix Call Center to help people on their path to better health. In our Call Center, you will be providing customer service to patients and supporting clinicians and caregivers to help enhance patient experiences and outcomes.

As a Clinical Support Representative, you will handle a high volume of complex clinical based inbound calls from physicians and healthcare providers in support of our Prior Authorization Department. In addition to handling inbound calls, you are responsible for faxes to and from medical offices and will be the important first-line of contact with our customers. You will set the tone for how our company provides support services. This is a fast-paced position that requires attention to detail and multi-tasking. Our Clinical Support Representatives continuously evaluate and driv process improvements that positively impact our client experiences and align to the goals and objectives of the organization.

Additional responsibilities:

  • Ensure questions and issues are resolved promptly and accurately

  • Assist with gathering information, assessing and fulfilling our callers’ needs, and providing education along the way

  • Contribute to the achievement of our service level goals

  • Collaborate with internal and external business partners to provide solutions

  • Flexibility to work overtime as needed and attend a 3 week training (Training hours are 6am-2:30pm local time)

We offer competitive pay and benefits, quarterly bonus potential, stability, and fast-tracked career progression as a Fortune 10 healthcare employer.

Required Qualifications:

  • 2+ years of experience in customer service

  • 6+ months working with Microsoft Office Suite

Preferred Qualifications:

  • 6+ months experience in pharmaceutical or health related field

  • Call center experience

  • Excellent verbal and written communication skills

  • Strong interpersonal skills with the ability to work in a collaborative setting

  • Excellent customer service skills, courteous telephone etiquette, patient, professionalism

  • Strong time management, organizational and analytical skills

Education:

Verifiable High School Diploma or GED is required

Bachelor’s Degree is preferred

Business Overview:

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health at mailto:AA_EEO@cvscaremark.com

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/