Student Veterans of America Jobs

Posting Details Position Information Position Title    Career-Technical Education (CTE) Support Coach Requisition Number    SCA00744 General Description    Reporting to the Dean, the Career-Technical Education (CTE) Support Coach provides a high-quality and broad range of services to the career-technical education (CTE) students of the Division. The CTE Support Coach will connect with current CTE students to facilitate their success at the College and connect them to resources and services available. The CTE Support Coach will work with CTE students to help them overcome the academic and non-academic institutional barriers they may face in their progress towards their academic goals.

This is a temporary, grant-funded position. Employment is based on the continuation of grant funding.

College Intro    Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals. Specific Responsibilities    •    Perform outreach to enrolled CTE students who have not accessed Canvas course module at the end of two days of classes and connect them to institutional resources as needed.

•    Perform an outreach to enrolled CTE students who have two unexcused absences during the semester and connect them to institutional resources as needed.

•    Perform an outreach to enrolled CTE students who have missed submitting an assessment artifact without any excuse or discussion with the faculty and connect them to institutional resources as needed.

•    Engage in activities related to increasing efforts of the Division of Math, Science, and Health Careers to support CTE students.

•    Provide on-line and in-person concierge service to current CTE students regarding academic and student support services available and the process to access them.

•    Maintain high visibility through dynamic interactions with current CTE students by phone, video conferencing, text, live chat, and email on a regular and consistent basis (weekly or more).

•    Connect and communicate with department heads, program coordinators, and faculty members and other units across the institution as appropriate in order to address CTE student concerns.

•    Act as a liaison between CTE students and other College departments.

•    Support current CTE students as they make decisions about their future at the College by engaging in consultative dialogue to explore and uncover their needs and concerns, presenting information in a professional, articulate, confident manner and making referrals as appropriate.

•    Provide general information about financial aid and scholarship requirements and processes, as well as other options for financing their education, to CTE students.

•    Assist the division in organizing webinars and drop-in registration days for the division for CTE students.

•    Accurately document, maintain, and track all CTE student interactions, information, and progression.

•    Perform and report evaluation results of the ongoing outreach activities and recommend changes to improve the activities to better serve the CTE students.

•    Maintain outreach, engagement and service that is inclusive and that encourages, supports, and celebrates the diversity of the College community.

•    Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner.

•    Cultivate a culture of diversity, equity, respect and inclusion in all working relationships.

•    Other CTE-related duties as assigned per Perkins guidelines. Minimum Qualifications    •    Bachelor's degree or higher. Any and all degree(s) must be from a regionally accredited institution of higher learning.

•    At least one (1) year of related work experience within higher education required.

•    Strong organizational and time management skills with exceptional attention to detail required.

•    Experience successfully working independently as well as part of a team with a collaborative approach to problem solving required.

•    Ability to work in a fast-paced, collaborative environment required.

•    Demonstrated ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds by effectively using cross-cultural skills and abilities required.

•    Demonstrated ability to provide excellent customer service required.

•    Demonstrated ability to assess student populations in order to develop effective intervention strategies required.

•    Proficiency using MS Word and Excel required.

•    Ability to conduct webinars, presentations, live chat, tele-conferencing, online calendars and email/text/phone campaigns is required.

•    Outstanding written, verbal, and interpersonal communication skills required.

•    Awareness of FERPA and ethical principles in working with students required.

•    Must be available to work evenings and weekends based on business needs and to serve working adults. Must have the ability to travel between campuses and for events, as needed. Preferred Qualifications    •    Experience working in a higher education setting with undergraduates in a recruitment/outreach, admissions, financial aid, and/or student success related capacity preferred.

•    Proficiency using an enterprise-wide system (i.e. Ellucian Banner) and CRM preferred.

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