Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,222,015)

Job Information

Support Services Group Quality Analyst in Pasig City, Philippines

We are looking for a detail-oriented and driven Quality Assurance Analyst to join our ambitious team of innovators and game-changers. This is your chance to make a significant impact on the world's best brands and their customers!

Key Responsibilities:

  • Participate in customer and client listening programs to identify needs and expectations.

  • Monitor incoming calls and emails, ensuring effectiveness and high-quality interactions.

  • Identify weaknesses in performance and implement solutions for continuous improvement.

  • Ensure compliance with company quality systems and identify process improvement opportunities.

  • Generate and maintain detailed feedback and coaching documentation.

  • Provide daily feedback through both verbal and written communication.

  • Develop, create, and implement call center processes and procedures manual as needed.

  • Provide feedback to call center team leaders and managers.

Qualifications:

  • At least 2 years' experience as Customer Service Representative

  • Strong attention to detail with exceptional listening and analytical skills.

  • Excellent written and verbal communication skills.

  • Outstanding organizational skills and ability to handle multiple tasks under deadlines.

  • Strong knowledge of customer care processes and techniques.

  • Demonstrated ability to work well in a team environment.

  • Ability to work independently, self-motivated, and complete projects without supervision.

  • Ability to communicate with discretion and professionalism, understanding when confidentiality is needed.

Why Support Services Group?

  • Excellent opportunity to join an industry leader!

  • Be part of an award-winning global CX solutions company.

  • Work with an ambitious team of innovators, risk-takers, and game-changers.

  • Thrive on solving complex problems and creating amazing experiences.

If you are ready to take your career to the next level and contribute to shaping exceptional customer experiences, we want to hear from you!

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

DirectEmployers