Job Information
Sandstone Therapeutic Massage Receptionist in Novi, Michigan
About Us
Known as "That little hidden gem at 10 Mile/Beck"
- Full of Fun and Family feel with an encouraging owner, whose passion is to develop and empower each team member to succeed. We take care of our team first, so they can take care of our clients.
*Keywords that describe Sandstone Therapeutic Massage. *
Professional. Personal. Exceeding Expectations. Respect. Genuine Care.
Focus with Intention for Growth. Busy. Fun. Loyal. Committed. Joyful.* *
Position Summary
A client focused position where you greet our clients on the phone and in person to create a warm, fun, and friendly atmosphere where our clients feel valued, important and safe - just like home.
Administration work where procedures are to be followed to ensure no issues for clients bookings and to collect relevant data for the business.
Job Characteristics:
- Part-time
- Evenings / Weekend day shift
- Hourly pay with opportunity to earn bonus
- Opportunity for more hours to cover other shifts due to sickness or vacations.
Responsibilities
- Maintaining superior Guest experience by greeting all clients
- Answering phones with warmth and professionalism
- Maintaining a sense of priorities throughout your shift
- Upselling clients to book longer appointment times, rebook next appointments, buy packages/products or join memberships
- Cashing out client transactions
- Learn our products and programs to answer client questions
- Keep the front desk, lobby and bathrooms clean every shift
- Keeping track of inventory, both for client products and office supplies
- Supporting our Massage Therapist team
- Schedule and maximize appointments
- Scan and input documents
- Attend and support special events as needed
- Gather data and complete monthly reports
- Look for ways to improve productivity and efficiency of work practices
- Engage in marketing ideas for development of the business
Required Skills