Humana Service Operations Manager - Miami, FL in Miami, Florida
Role: Service Operations Manager
Assignment: Senior Products
Location: 6101 Blue Lagoon Dr. Suite 100 Miami, FL 33126
We’re looking for associates who are dedicated to service and believe in following the Golden Rule of treating others the way you want to be treated. Humana was founded on this premise, and this value is reflected in our expectations for providing perfect service to our consumers, providers, employers, agents and others we work with.
At Humana, Perfect Service® means getting the basics done right, delivering value and quality, and providing everyone with personalized attention and guidance. We want to engage with our members through every step of their journey to lifelong well-being. This includes meaningful direct consumer interaction and developing positive relationships with healthcare providers. Humana associates provide Perfect Service every day to our members, employers, providers, and colleagues. We’re looking for people who improve their own well-being by looking out for the best interests of others.
Utilize your analytical thinking skills, leadership ability and business knowledge to help coordinate and lead a department of associates.
Humana is seeking a Manager who will analyze, create, improve and implement new processes and practices across various functional areas of Humana, evaluating the effects of your process changes by quantitatively and qualitatively measuring them against internal benchmarks. Responsibilities include:
Help with strategic planning, budgeting, business improvement and development of staff, and you will provide coaching and feedback to enhance the contribution, competencies and performance of associates.
Act as a liaison between operational and functional areas, sales, group executives, and the internal support team to identify and address barriers cross-functionally
Provide ongoing coaching and feedback to enhance the contributions, competencies, and performance of associates
Lead implementation of projects and processes to help solve complex organizational problems
Provide guidance to a team of 3-5 Frontline Supervisors who manage the day-to-day operational activities for their teams
Progressive operational experience in a formal or informal leadership role
At least 3 years leadership experience
A positive, flexible, collaborative approach that builds networks, relationships, engagement, and capability
Strong written and verbal communication skills
Ability to coordinate activities within a rapidly changing environment without losing focus on service and profitability
Demonstrated high level of innovation, integrity and professionalism
Bachelor Degree or higher
Comprehensive analytical skills, with an emphasis in Microsoft Office applications
Advanced knowledge of call center operations and metrics
Knowledge of Medicaid and Dual Eligibles
Demonstrated ability to enhance relationships with vendors and other business partners
You will have 1-5 direct reports, and you will report to a Director.
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Title: Service Operations Manager - Miami, FL
Requisition ID: 182310
Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We also provide free language interpreter services. See our full accessibility rights information and language options.