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Job Information

Lenovo Technical Support Engineer in Karnātaka, India

Technical Support Engineer

General Information

Req #

WD00063626

Career area:

Services

Country/Region:

India

State:

Karnataka

City:

BANGALORE

Date:

Tuesday, April 9, 2024

Working time:

Full-time

Additional Locations :

  • India - Karnātaka - Bangalore

  • India - Karnātaka - BANGALORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

Junior Service Desk Engineer

(I) Job Responsibilities

Understanding of the use of common office applications desktop operation and maintenance, in English by telephone, e-mail, online communication and other work to provide IT technical support and services to users, the content includes not limited to:

  1. Provide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client's standard software.

(II) Qualifications:

  1. Good oral English, can listen, read, and write, English language proficiency certificate is preferred.

  2. IT related work experience of one year and above or computer major is preferred.

  3. Good service consciousness, and teamwork spirit.

  4. Strong learning ability and cheerful personality.

  5. Strong communication and understanding ability.

  6. Able to accept 7*24 night-shift rotation.

Intermediate Service Desk Engineer

(I) Job responsibilities

Skilled in the use of common office applications desktop operation and maintenance, in English by telephone, e-mail, online communication and other work to provide IT technical support and services to users, including but not limited to:

  1. Provide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client's standard software.

  2. Responsible for daily operation and maintenance work, such as: Windows OS, Office365 field, AD field.

  3. Application of desktop network related skills (wired, wireless, VPN connection, etc.), configuration and debugging of small network devices (router, HUB).

  4. Account management support.

(II) Qualifications:

  1. Good oral English, fluent in listening, reading, and writing.

  2. Bachelor’s degree or above, three or more years of relevant work experience in desktop operation and maintenance;

  3. Excellent service consciousness, and teamwork spirit.

  4. Strong learning ability and cheerful personality.

  5. Excellent communication and understanding ability.

  6. Able to accept 7*24 night-shift rotation.

  7. Proficient in the basic functions and use of commonly used office software, able to install and use standard office software, basic daily software debugging and problem-solving skills.

  8. Have basic network knowledge, familiar with TCP/IP, VLAN, Dot1x, STP and other working principles.

  9. Familiar with the working principle of Windows AD domain environment.

  10. Good ability to resist pressure.

Additional Locations :

  • India - Karnātaka - Bangalore

  • India - Karnātaka - BANGALORE

  • India

  • India - Karnātaka

  • India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE

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