Job Information
AT&T Bilingual Collections & Customer Service Representative in Guadalajara, Mexico
Job Description:
What you’ll do:
Have effective communication and negotiation skills, being able to overcome objections and find solutions.
Achieve collection goals by providing customer service and then secure collecting as much as possible, as soon as possible as human as possible.
Effective win - win negotiation on overdue account payments
General billing support to clarify doubts, orders and complaints regarding overdue payments or fees
Listen, respond, and resolve consistently on every call throughout your shift.
Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.
What you’ll bring:
Advanced Conversational English to converse seamlessly with U.S. customers.
Personal Computer experience with Microsoft Windows and Office.
Previous experience in customer care, billing, collections, or similar roles is highly desired.
Ability to train/work 40 hours per week during operation hours from 7:00 am to 9:15 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFF
Ability to work in the office 100% of the time
Changing the speed of business comes with many rewards –starting with your paycheck:
Monthly Base Salary: MXN$18,225 (before Taxes)
Monthly Grocery vouchers MXN $1,519 every 14 days
Monthly Restaurant vouchers MXN $1,216 every 14 days
Once you’re a part of the team, you’ll gain some amazing perks and benefits including:
Life Insurance
Vacation days, plus three personal days, onsite medical and more.
50% discount on five lines of AT&T Wireless service.
Paid starting from your first day of training, including some benefits like meal and grocery vouchers.
Training Payment & Expectations
Full payment and benefits start since your day-1-training. You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.
Work From Home?
This is not a Work from Home role.
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!
Your future is calling. Apply today!
Weekly Hours:
40
Time Type:
Regular
Location:
Guadalajara, Jalisco, Mexico
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status