Job Information
PREVEA HEALTH Patient Service Representative Call in GREEN BAY, Wisconsin
JOB REQUIREMENTS: Job Description and Essential Functions Job Title/Position: Patient Services Representative Job Classification: Administrative/Professional Support Date of Analysis: 5/29/13 Date of Revision/Review: 06/2020, 06/2021 __________________________________________________________________________________________ THE MISSION STATEMENT To take care of people with passion, pride, and respect. OVERALL EXPECTATIONS STATEMENT Providing exceptional care for our patients as well as recognizing the value of your co-workers is the expectation of all members of the Prevea Health organization. All members are expected to focus on the patient\'s needs; relate to all in a friendly, accepting manner; communicate in a positive and professional way to patients and co-workers; use time effectively and efficiently; and demonstrate an overall high level of performance. Brief Description of Job Responsibilities: Greets, instructs, directs and schedules patients and visitors in an engaging and positive manner. Serves as a liaison between patient and medical staff. Makes a positive first impression on any person utilizing Prevea Health services, whether on the phone or in person. Major Responsibilities: * Coordinate communication between patients, family members, medical staff, providers and administrative staff-via phone, in person, or through MyPrevea. * Direct patient inquiries or complaints to appropriate parties. * Assist patient or caller in directing medical concerns; receive and route messages to appropriate staff. * Obtain and confirm accurate demographic and insurance/coverage information. * Schedule and confirm patient appointments. * Assist patient or caller with financial questions regarding policies, insurances, payments or other financial needs. * Attend meetings as required and follow the policies and procedures of the organization. Specialized Requirements: * Handle cash in accordance with Prevea policies and procedures. * Appropriately collect required payments, including co-payments, outstanding balances, and payments due prior to services being rendered in accordance with Prevea policies and procedures. * Provide error-free and accurate daily batch and/or deposits to appropriate staff for processing. * Complete all work tasks in accordance with privacy, compliance and HIPAA laws. * Perform patient screening duties as determined is necessary for a specific department and/or site. Performance Requirements: * Ability to adapt to frequently changing protocols and processes in a fast-paced environment. * Knowledge of principles and processes for providing exceptional customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. * Communicate effectively with employees throughout the organization in a... For full info follow application link. Prevea is an Equal Employment Opportunity/Affirmative Action employer ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/9F1C5155CE104A58