Job Information
MAYERS MEMORIAL HOSPITAL Scheduler in Fall River Mills, California
Reports To: Admitting Manager/CFO
Employee Type: EXEMPT X NON-EXEMPT
POSITION SUMMARY:
Under the direction of the Admitting manager and/or the CFO, the Scheduler is directly responsible for customer service including receiving phone calls, making appointments, inputting and updating patient information into the computer system, copying of records and following proper procedure for prescription requests in a timely manner.
This job description is intended to identify some of the primary duties and responsibilities. Mayers Memorial Hospital District reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this position description, at MAYERS MEMORIAL HOSPITAL DISTRICTS sole and absolute discretion.
POSITION QUALIFICATIONS:
High school diploma or equivalent. Two years of experience or education in business and basic computer knowledge.
POSITION RESPONSIBILITIES:
General Competencies:
Professional behavior is demonstrated, both when on duty and as a representative of MMHD outside of normal work hours. Ability to work with others, at all levels within the organization, and collaborate effectively. Above-average interpersonal, problem-solving, and written and oral communication skills. A positive working relationship with patients, visitors, and facility staff is demonstrated. Organizational ability and time management is demonstrated. Produces deliverable products on time, within budget with minimal direction. Demonstrates the ability to compile and organize data using Microsoft Office Applications. Ability to make appropriate recommendations or conclusions, given the data obtained. Maintains an organized set of records, upon request, for the functions that are performed within the scope of this job. Communicates appropriately and clearly to directors, managers, and coworkers. Performs all assigned tasks accurately, to include proper spelling and grammar, reference materials, and minimal mathematical calculation. Takes direction from others to include those employees of other departments with which he/she works on a temporary basis in accordance with the chain of command. Maintains all information as confidential as appropriate, to include payroll, material personnel information, and other information obtained during the course of performing job duties that is confidential. Demonstrates ability to effectively use office machines in the performance of job functions. Answers phone calls, assists public, and forwards appropriately if necessary and in a professional and friendly manner. Other duties as assigned.
Specific Competencies:
Immediately alerts medical staff of any walk-in or phone emergencies. Ensures patients are properly scheduled, updating information where necessary. Collects and verify patients insurance information as well as verifies patient demographic information. Obtains necessary information for Workers Compensation claims. Makes patients aware of any prerequisites for their visits, i.e. forms, record requests, insurance information, reassignment of PCP etc. Answers telephone in a timely, courteous manner and screens incoming calls. Takes messages and delivers them in a precise manner. Schedules appointments attempting to keep a smooth patient flow. Calls to confirm scheduled appointments daily for the next days scheduled visits. Schedule and obtain information for appointments for specialty services to include but not limited to, general surgery and dietician visits. Review ER patient log to identify patients needing follow up appointments; reach out to those patients to schedule appointments. Maintains automatic answering machine services. Checks and addresses messages from patients/facilities, delivers to providers as applicable. Demonstrates flexibility and willingness to do extra work as needed on an interim basis. May be cross trained for other positions and may be required to work in those positions as nee ed
Professional Requirements:
Adheres to dress code; appearance is neat and professional. Completes annual education requirements if applicable. Maintains regulatory requirements. Wears identification while on duty. Attends annual evaluation and participates actively in this process. Reports to work on time and as scheduled; completes work in designated time. Attends all meetings as appropriate. Exhibits the mission, ethics, and goals of Mayers Memorial Hospital District in the performance of job duties.
WORKING CONDITIONS:
Willingness to work beyond normal working hours and in other positions temporarily when necessary. Is involved with personnel, visitors, and government agencies, etc., when necessary. Must function independently, have personal integrity, have flexibility and the ability to work effectively with other personnel, clients, and support agencies. Works with others, exposure to public/staff/providers, fast work pace, frequent changes and interruptions.
PHYSICAL REQUIREMENTS:
Sits, stands, bends, lifts, walks, and moves intermittently during working hours. Able to lift 20 lbs.