Doherty Top Talent Office Support in Eden Prairie, Minnesota

Customer Service Representative Doherty Top Talent is currently partnering with an international leader in the design and manufacturing industry, primarily dealing with engine starting and emission control products for the automotive, truck, and industrial equipment industries, in Eden Prairie, MN. We are seeking a Customer Service Representative on 1st shift for this long-term employment opportunity! Compensation starts at $18 per hour. SUMMARY The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by providing excellent, in-depth knowledge of company products, programs, and processes as well as communicating effectively with co-workers within and outside of the customer service department. This temp to hire opportunity is looking to start as soon as possible. Qualified candidates should be a quick learner, able to prioritize, flexible, patient, and able to multitask. Customer Service Representative Main Duties/Responsibilities: Processes customer orders/changes/returns according to established department policies and procedures Receives, enters and verifies orders from customers utilizing CRM/mainframe systems and customer purchase orders. Reviews all Purchase Order data for accuracy (pricing, billing, and shipping data) and receives, reviews and processes shipping discrepancies submitted by customers Provides order acknowledgement to customers as required. Identifies and prepares customer orders for shipping Collaborates with internal resources as needed to expedite and accommodate parts for customer orders. Assists in expediting customer shipments in critical situations. Responds to inbound customer calls and emails within the required performance targets of the department. Professionally and accurately responds to customer inquiries regarding product availability, product pricing and product use. Please apply today or contact your nearest Doherty recruiter with any questions. Brooklyn Park: 952-715-5200 Edina: 952-832-8363 Minneapolis: 612-208-1611 Roseville: 651-489-5000 Download our mobile app for iOS & Android | www.doherty.jobs/app