Job Information
PLURALSIGHT, LLC Customer Communications Manager in DRAPER, Utah
Job Description: The Customer Communications Manager is responsible for leading the development and execution of customer communications to educate customers, increase user adoption, and drive customer success. This key role will define our approach to a unified customer communication framework, ensuring a seamless and coordinated experience in collaboration with cross-functional team members (Product, Marketing, Customer Success, Incident Response etc.). You will gain an in-depth knowledge of our product, become an expert in our users, develop a deep understanding of customer needs, and work with internal stakeholders to craft highly-effective customer-centric messages and campaigns. Who you're committed to being: * You love to work cross-functionally with different departments across the business. * You have a strong attention to detail and know how to keep organized when balancing multiple projects at once. * You have excellent writing skills with an appreciation for creativity and influence in your work. * You are confident in who you are and your work and are not afraid to jump in to the deep end. * You enjoy autonomy, ambiguity, and taking each day as it comes! What you'll do: * Develop and guide a collective customer communication strategy across teams (Product, Marketing, Customer Success/Customer Experience), enhancing the customer experience * Own incident communications to customers by developing, implementing, and leading customer communication plans to notify customers and address customer concerns or issues promptly and effectively during incidents and other sensitive product-related issues.and driving product adoption. * Develop and own many pieces of communication to customers across all stakeholder groups to ensure customer communications are well orchestrated and effective. * Providing internal teams with tools, templates, and best practices to effectively engage customers, providing review and input on communications assets as needed. * Monitor analytics and build reports detailing the effectiveness of communications campaigns. Experience you'll bring: * Experience in implementing creative customer communications strategies that achieved measurable results. * Ability to adapt, gained from working in a fast-paced, ever-evolving environment. * Experience with an intranet platform, Google docs, and Slack. Requirements: * Requires a minimum of 3-5 years of related or equivalent experience. Why you'll love working here: * We're remote- and hybrid-friendly * We're mission driven and values guided * We have a strong commitment to diversity and belonging * We cultivate a culture of trust, autonomy, and collaboration * We're lifelong learners and champion team member growth and advancement * We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more. About us: We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud product, teams can develop critical skills, improve processes and gain data-driven insights.
We're a community of growth seekers and lifelong learners who are out to do big things that make a difference in people's lives, and we're looking for curious, talented people to join us. Our culture of trust, autonomy, and genuine collaboration create an environment where you'll grow as a human and as a professional. Because to us, your growth is our growth, and vice versa.
Work is performed in an office (or home office) environment and requires the ability to operate standard office equipment and keyboards. Sedentary work. Repetitive work. Substantial... For full info follow application link.