Job Information
The Grand Motel Inn and Suites, LLC Front Desk Clerk (Louisville) in Louisville, Mississippi
Front Desk Clerk are responsible for providing exceptional customer service and an accommodating experience for the guests.
Duties include:
- Answer and transfer phone calls
- Sort and deliver mail
- Greet guests, visitors, and customers
- Check guests in and out of their hotel rooms
- Distribute room keys
- Verify customers' hotel registration information
- Calculate guests' room payments and other additional costs made during their stay
- Interact with customers and business partners, either in person or through phone calls
- Assist in organizing work documents and firm logistics.
- Check in customers using computer programs and equipment and provide guests with directions to their room
- Inform customers of all on-site amenities and any relevant information that is needed to use them
- Handle and resolve guest complaints
- Invoice and bill guests for their stay and services used
- Communicate with guests to better understand their individual needs to provide them with the best service possible
Pay depends on experience and a background check will be performed.