Job Information
VCA Animal Hospitals Client Service Representative in Clackamas, Oregon
VCA Northwest Veterinary Emergency and Specialists is a 24-hour Animal Hospital located in Clackamas, Oregon. We are currently seeking experienced Client Service Representatives to join our team.
At VCA NWVS, we take our mission statement: "your pet’s health is our top priority and excellent service is our goal" very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable, and highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
What is a Client Service Representative?:
A Client Service Representative (CSR) is the face of VCA and first point of contact at the hospital. The CSR sets the tone for the hospital as we create, build and maintain relationships with our referring doctors, and pet owners. The CSR is an essential role which ensures efficient hospital flow and operations.
What is a Client Service Representative responsible for?:
A CSR is responsible for but not limited to:
• Customer service functions such as: greeting visitors, answering high call volume phones, requesting records, and assisting/guiding clients as needed.
• Presenting and explaining fees, and processing payments.
• Working in tandem with all doctors to recommend, select, and obtain products and services, including medications and prescriptions.
• Educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Ensuring the lobby is clean and safe for pets and clients.
We are seeking someone who is willing to work non-traditional hours of varying shifts – including nights, weekends and holidays.
Must be able to lift up to 40 lbs. and be exposed to hazards such as allergies, contagious diseases, noises, odors, bites, scratches and animal waste.
Ability to sit at a work station for long periods of time.
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com