Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

TEKsystems Field Service Technician (Blue Ash, OH) in Cincinnati, Ohio

Description:

The Field Service Technician will provide local IT support services for a facility in Cincinnati, OH. The technician will provide exceptional customer service to site personnel while providing exemplary technical support. The technician will support incident and request resolution to exceed SLAs, support the evolution of the client computing environment, and assist projects related to IT infrastructure to achieve business objectives. Support of this role includes regular day hours Monday through Friday and off hours support as required from time to time.

JOB RESPONSIBILITIES:

• Be empowered and accountable in providing advanced technical support and resolutions, at a 2nd level, to exceed end-user expectations per Service Level Agreement metrics.

• Demonstrate independent troubleshooting and decisive problem solving.

• Be proactive in leveraging internal and external resources to help achieve to resolve incidents and complete goals.

• Provide immediate technical support and solutions for office environments, manufacturing facilities, and warehouses.

• Provide on-call support required as needed.

• Assist in assigned projects to drive operational and/or IT improvements.

• Follow and promote defined ITIL procedures.

• Provide basic support of network, server, security, and application infrastructure.

• Perform root cause analysis to eliminate reoccurring incidents.

• Execute defined IT software and hardware lifecycle processes including ordering, tracking, deployment within defined performance metrics.

• Install technology hardware and software that fulfill user requests according to standards or requirements.

• Perform other assigned operational duties.

JOB QUALIFICATIONS:

· MUST HAVE: A minimum of 2-5 years work experience supporting Manufacturing and Office environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems, Apple OSX, Microsoft Office Suites and Microsoft Software (SharePoint, Skype/Teams, Visio). Mobile environment operating systems; Apple iOS. Android, Windows CE.

· MUST HAVE: outstanding and highly-professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority.

· MUST HAVE:: Experience with PC Hardware troubleshooting.

· Basic Audio-Visual Support

· MUST HAVE: Experience with handheld scanners.

· MUST HAVE: Experience supporting label, laser, and multifunction printing.- Zebra Printers

· Broad technical IT knowledge and awareness of industry trends.

Must have: Networking experience as well as leadership experience (in some capacity)

Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management.

• Working in cross functional teams and the ability to work as part of a virtual team.

• Ability to multitask and prioritize effectively.

• Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team.

Ideal Candidate? An individual who has had manufacturing warehouse support experience, not just office support. This position will be 30% office and 70% warehouse. This individual will be working with label printers, mobile scanners as well as laptops and desk tops. This is a location where they manufacture parts. They will be required to service equipment (desktops/scanners) within this facility. Computer refresh process would also be ideal.

Skills:

Windows 10, Apple OSX, MS Office Suite, Manufacturing, handheld scanner, printer support

Additional Skills & Qualifications:

This position is location in Blue Ash, OH. The manufacturing company they will support will be a Steelcraft facility in the Cincinnati area. This company manufactures steel doors and frames. There is a sister company 2 miles away at the Kenwood warehouse.

PPE

  • Steel toed boots (not provided), Candidate must own

  • Sleeve, Eye and Ear protection (provided)

    About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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