Job Information
Sonora Quest Patient Financial Advocate in Chandler, Arizona
Primary City/State:
Chandler, Arizona
Department Name:
Billing Customer Service-PBI
Work Shift:
Day
Job Category:
Revenue Cycle
POSITION SUMMARY
Independently provides financial counseling to patients in a personal interview at the point-of-service to obtain applicable patient financial and demographic documentation. Provides guidance to Patient Services staff to help manage patient flow throughout the intake process. Identifies potential Patient Financial Assistance & payment arrangements through internal or external patient financing programs. Acts as an advocate by providing information and support to help patients navigate the financial aspect of their laboratory services. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
MINIMUM QUALIFICATIONS
High School diploma or equivalent.
Two (2) years’ of related experience in medical billing or in a healthcare/clinical laboratory setting.
Two (2) years’ of customer service experience in a customer facing role.
Order entry experience with entering insurance/billing information.
Must be able to work weekends.
PREFERRED QUALIFICATIONS
Associate’s Degree in related field.
Additional experience in medical billing and/or in a healthcare setting.
Extensive knowledge of clinical laboratory operations.
Additional experience in insurance collections including resolution of denials and the filing of claim appeals.
Advanced working knowledge of Xifin.
Comprehensive knowledge of ICD-10 coding, CPT coding, HCPCS coding, modifiers, and government and commercial payer guidelines.
EOE/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)
Our organization supports a drug-free work environment.
Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.
EOE/Female/Minority/Disability/Veterans
Banner Health supports a drug-free work environment.
https://www.bannerhealth.com/careers/eeo