Student Veterans of America Jobs

This position will help manage the Vendor Compliance program and daily vendor relations responsibilities by partnering with necessary departments; logistics, credit, key account groups, and legal. A successful incumbent in this role will ultimately help to build stronger customer relationships through vendor compliance.

Responsibilities

• Manage vendor compliance projects as well as daily vendor relations responsibilities
• Manage the on-boarding process for new customers in coordination with the Vendor Compliance Sr. Manager, Legal Counsel, Logistics Manager, Credit Manager, and any other department needed
• Manage the customer chargeback process, which includes:
  • Managing the chargeback portal
  • Managing the open ticket spreadsheet
  • Owning the Bi-Weekly chargeback meeting
  • Creating custom chargeback reports
  • Researching each ticket
  • Working with the necessary departments on approvals and/or disputes
  • Collaborating with appropriate department Managers to expedite corrective actions and/or negotiate specific chargeback violations with customers, when applicable.
  • Identifying opportunities to improve New Era's compliance to customer requirements through analysis of the chargeback data.
• Manage and maintain a centralized digital folder including all current Vendor Compliance guides, all current signed Vendor Agreement/Waiver documents, and a recap report documenting customer on-boarding and maintenance
• Own the project status portal for onboarding of customers and existing account compliance updates
• Manage daily customer communication regarding updates to their business
• Manage the ship to location process by collaborating with sales leadership and the finance team
• Keeps all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills and Abilities

• Strong computer skills; Microsoft Word, Excel and PowerPoint and the ability to learn and utilize new systems
• Zendesk experience
• Wrike (Project management software) experience
• Ability to establish relationships and interact with various levels within the organization
• Ability to manage multiple priorities, meet deadlines and efficiently prioritize workday to maximize productivity
• Strong verbal and written communication skills with the ability to communicate effectively and professionally
• Enthusiastic, pro-active, and positive person who adapts to change and with urgency and persistence
• The ability to be innovative and creative when handling difficult business challenges
• Ability to work independently with limited structure as well as possess a high level of resourcefulness
• Ability to creatively use multiple resources to gather information
• Highly organized with extraordinary attention to detail
• Self-Starter, motivated, with a strong work ethic
• Excellent interpersonal skills and ability to work effectively with people at all levels
• Strong customer service focus with the ability to multitask
• Project management skills
• Outgoing and able to build strong internal and external relationships

Education and Experience

• Bachelor's Degree in Business Administration or related field required (Business Management, Logistics, or Supply Chain)
• Three (3) to five (5) years of experience in a related, professional setting
• SAP experience a plus
• Previous experience reading and reviewing contracts/Terms and Conditions/Vendor Guides a plus

Travel

• 0% to 5%; domestic and/or global

The salary range for this posted position is $60,000- $66,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.