Job Information
Eaton Corporation Field Service Support Representative in Budapest, Hungary
Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business ? Where everyone matters, and everyone belongs.
What you'll do:
As a Field Service Support Representative your primary function of the role is to provide Field Sales and Field Service teams with pre- and post-sales administrative support, including maintenance service administration, dispatching, product related services as well as managing product problems/warranty and application assistance received via phone, email or Web.
The role also incorporates providing products / spare parts and service selection assistance to customers, end users, field sales, IT Channels, distributors and resellers for designated territory.
Develop service related awareness / knowledge for internal and external customers and represent the company towards customers. Partner with field sales to support and influence designated sales goals.
Your main duties:
• Administrate service maintenance tasks of all types carried out by field services work force using relevant databases and applications to ensure up-to-date data for all customers at all times
• Meet the administrative requirements set by field service and field sales teams, supporting sales targets for defined products and related service maintenance contracts
• Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries
• Constant cooperation with service sales teams, order management and technical support teams in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes
• Gain understating on the distributed product portfolio and related services with the clear focus of the impact it has on the customer
• Able to detect and escalate problem or error with data that he/she is responsible for
• Proactive participation in team related tasks (projects, events, visitors, extra tasks)
Qualifications:
• Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree
• Service experience preferably on electrical/IT/telecommunication business
• Experience with usage of sales and order processing tools, CRM systems, such SAP, Oracle, Salesforce is a plus
Skills:
• Overall understanding of Eaton distributed electrical products and services.
• Good analytical skills to manage databases of customer data with high reliability
• Proficient in creative problem solving, conflict resolution, and managing priorities
• Good communication skills
• Able to support other team members besides daily work
• Strong English capabilities (any other European language is an advantage)
What we offer:
• Challenging projects in dynamic collaborative team
• Flexible working solutions (home office.) are implemented across different EMEA locations which you can work from home two days per week
• We make your aspirations matter – Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.
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