Job Information
Manhattan College Student Services Generalist in Bronx, New York
Position Summary
This role provides key services supporting student recruitment, enrollment, and retention in the Office of Enrollment within Jasper Central. The Student Services Generalist plays a pivotal part in providing comprehensive support to students and their families in various aspects of their academic journey, with a focus on the financial aid application process, federal, state, and institutional aid programs, student account billing, and payment procedures as well as registration and records requests. This role supports students throughout their Manhattan College journey. It will provide clear guidance on questions related to the Office of Enrollment within the Jasper Central operations while maintaining excellent customer service.
Primary Responsibilities and Measurable Actions/Activities, Transactions Performed
Serves as a one-stop generalist concerning billing, financial aid, registration, and other onboarding transactions for students and families. Counsels students and families in person, via telephone, email exchange, and virtually. Greets students/families at the front service counter. Responds to a large volume of phone, email, and in-person inquiries in a timely manner. Participates in outbound phone call and text campaigns and campus community events. Assists prospective and current students with all account inquiries. Explains/guides the application processes, eligibility and renewal criteria, and fund awarding and disbursement. Accurately advises and assesses students billing history/aid status to calculate, communicate, and finalize student financing and monthly payment plans and promote loan options consistent with federal, state, and institutional regulations for aid, including repayment options and default prevention. Reviews financial aid packages/requirements to assist students and parents in determining their progress toward published payment deadlines and their ability to register. Advises students on third-party programs used by the college, such as health insurance, tuition insurance plans, and enrollment certification, and review on-campus services, such as meal plans. Advise students on academic, financial, and medical petition processes, third-party billing, deferral agreements, and employer reimbursement procedures. Answers inquiries about and performs processes for add/drop course registrations and exceptions, course schedule activity, supporting transcript processing, degree audits, and graduation clearance. Collect, review, and track forms, tax information, and other documents for accuracy and completeness; distribute documents to appropriate inter-office staff. Where applicable, reviewed, assessed, and removed financial aid holds/registration blocks and late payment fees. Receives and processes payments made in person or by mail (credit cards, checks, cash). Complete and reconcile the bank deposit details at the end of the shift. Adheres to accurate and effective counseling and advising techniques for working with students and families on sensitive subjects, exhibiting compassion and discretion. Screen and direct students and families to appropriate counselors and staff across campus departments. Act as a liaison between students, departments, and other administrative offices to effectively communicate and collect necessary student information and updates.