Job Information
Epredia Service Support Representative - German speaker in Breda, Netherlands
Epredia, a global leader in providing solutions for cancer diagnostics, is dedicated to improving lives by enabling our customers to achieve diagnostic excellence. We’re growing quickly and constantly expanding our team. Find a rewarding career with a diverse group of individuals that share a passion to do work that matters and positively impacts patient lives.
How you will make an impact?
The position will share best practice and contribute to the overall levels of customer satisfaction exceeding customer expectations every time. Operating within the service team and assisting with all Service activities and other tasks/ responsibilities as assigned from time to time. In this service administration role, you will play a major role in delivering our mission, to improve lives by enhancing cancer diagnostics.
What you will do?
Receive, log, and process customer requests by phone or email
Coordinate team support to customer
Dispatch technical interventions to field service engineers
Monitor team support to customer until all requests are satisfied
Process documentation of service intervention
Invoice service activities
Submit sales leads in CRM system
Answer requests for tenders
Process and promote service contracts sales
Provide administrative support to the field service team
Generate metrics/reports as requested
Participate in planning of periodical physical stock counts
Other duties as assigned
What You Will Need:
Good computer skills (Proficient in Microsoft Outlook, word and excel)
Strong communication skills (written and verbal at all levels)
Must be fluent in German and English (native or near native) language.
Passionate and committed to customer service
Ability to multitask and work independently
Work efficiently under pressure
Very thorough with attention to detail
SAP experience helpful but not essential as training will be provided
Work experience in an administrative position (preferentially in a customer service team) helpful
Experience in a B2B Customer Service environment
Knowledge of ERP systems (Preferably – SAP, Service Max)
YOUR APPLICATION
Epredia offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and are driven by innovation and the desire to improve the lives of our patients, we encourage you to apply now. Job postings will remain open for a minimum of five business days and are subject to immediate closure thereafter without additional notice.
TO ALL RECRUITMENT AGENCIES
Epredia does not accept unsolicited third party resumes.
Epredia is an Equal Opportunity Employer.
Our Journey. Epredia is on a journey to create an inclusive environment where we celebrate multiple approaches and points of view. Our goal is to attract, develop and retain the best and brightest from all walks of life and backgrounds. Your candidacy will be reviewed regardless of race, religion, gender, sexual orientation, national origin, disability, age or veteran status.
At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.