Job Information
OneStream Software Manager, Cloud Operations Weekend Shift in Birmingham, Michigan
Description
Manager, Cloud Operations - Weekend Shift Remote, USA OneStream Software LLC
Benefits Offered Vision, Medical, Life, Dental, 401K Compensation $110,000.00 - $135,000.00 (Range applies to US Candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience Employment Type Full-Time ABOUT THE JOB OneStream Software is a hyper-growth SaaS company, which means that our core operations teams and infrastructure must constantly be evolving to sustain and further this growth. We are looking for a hands-on Cloud Operations Manager to join our Cloud Operations team to execute day-to-day activities as well as contribute to the overall growth and maturity of our cloud platform. You will lead a team that provides insight, response, and service management to maintain high service reliability and availability through extensible services and platforms, standardized processes, data insights and product feedback. This role will involve daily coordination across teams to ensure successful handoff as we 'follow the sun' for supporting our global customer base. The ideal candidate will have a proven track record of leading infrastructure, operations, or support teams in an enterprise SaaS environment. A blended passion for servant leadership, technology, knowledge growth, collaboration, and customer success are what makes a person successful in this role. * This position will have a requirement to work Thursday through Monday 8am-5pm ET. * Primary Responsibilities: Oversee and ensure provisioning of new customers, add-on, and migrations are completed within SLOs Ensure service requests and incidents are triaged, documented, and resolved within defined SLOs/SLAs Creation and maintenance of technical documentation, workflows, and knowledge base articles Provide support for level 2+ incidents and lead team members through technical challenges Develop and manage meaningful relationships to work cross-functionally with engineering, development, and support teams to breakdown silos, increase communication, and reduce friction. Monitor cloud environments and act on alerts/events, identify issues and ensure systems and automations are running optimally. Responsible for continuously generating and analyzing metrics to ensure that performance levels are satisfactory, and trends are identified and proactively addressed as necessary. Proactive monitoring of the end-to-end customer infrastructure ensuring availability targets are achieved. Ensure adherence to SOC, ISO27001, and FedRAMP moderate & high controls through technology, people, and processes Maintain systems in accordance with best practices to improve service delivery, availability, disaster recovery, and security posture. Oversee the planning and deployment of maintenance (Patching, PKI renewal) and infrastructure upgrades. Define and report on OKRs and SLOs to monitor process health and track continuous improvement efforts Contribute to ITSM practices and drive continuous improvement through the value chain - Service Delivery, Service Desk, Event Management, Incident Management, Configuration Management and Change Management Human Resource Management Recruit, lead and manage high-performing teams through mentorship, coaching, professional development while having fun and embracing individuality Oversee staff scheduling and task delegation in support of 24x7 operations across NA, EMEA, and APAC support centers Conduct performance appraisals Encourage professional development through the availability of appropriate training opportunities DESIRED SKILLS AND EXPERIENCE Formal Education and Certification BS/BA in Computer Science, Engineering, or relevant field Azure Administrator Associate (Az-104 preferred) or equivalent across public cloud vendors
Knowledge and Experience 7+ years of experie