Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

CAPITAL METROPOLITAN Manager, Operations Control Center in Austin, Texas

WHO WE'RE LOOKING FOR This position is responsible for ensuring a smooth daily operation of the CapMetro Operations Control Center (OCC), including coordination of service delivery between modes to achieve customer-focused service delivery. The Manager, OCC will additionally be responsible for communicating information to the public regarding the status of CapMetro s services, including disruptions and delays, via technology that is forward facing to the customer.

WHAT YOU'LL BE DOING Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties.

  • Oversight of daily operation of all surface transportation, including safety initiatives, incident management and response, and Key Performance Indicators including the management of Radio Controllers.
  • Actively monitors all available systems (computer-aided dispatch, customer complaints, field and vehicle camera feeds, social media, etc.) to achieve the highest level of awareness of issues which may impact CapMetro customers.
  • Ensure collaboration between OCC staff, service provider dispatch and field personnel, and communications staff to develop and implement operational strategies and respond to accidents or emergencies, service disruptions, inclement weather, natural disasters, and special events.
  • Direct Radio Controllers contracted service providers and make complex decisions, in accordance with established policies and procedures, to address incidents and performance issues to safely respond and minimize customer impacts.
  • Responsible for communicating information regarding significant incidents to internal CapMetro personnel (for example: PIO, Customer Service, Executives) using email templates or other supported technologies. Acts as the point of contact in the OCC during incidents so the OCC Dispatcher(s) can focus on service recovery.
  • Responsible for communication regarding significant incidents to customers through social media platforms.
  • Ensure a culture of efficiency and rapid response to any service disruption. Responsible for making recommendations to the department manager that will prevent service impacts in the future or handle them more efficiently.
  • Responsible for coordinating service adjustments in the event of accidents or service emergencies, service disruptions, inclement weather, natural disasters, and special events in accordance with established policies and procedures.
  • Adhere to a rotational responsibility to maintain a management presence in the OCC.
  • Promote professional and courteous behavior with a creative approach to problem resolution that creates a positive experience for the customer and others working in the OCC.
  • Support Capital Metropolitan Transportation Authoritys Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action, and reporting safety and security concerns.
  • Perform other duties as assigned.
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