Job Information
Guest Services, Inc. Location Manager - Seasonal - National Park Inn - $28.38 p/h in Ashford, Washington
The LocationManager is expected to take an active role in being an effective leader and actwith guidance and overall direction of the General Manager. The Location Manager is expected to be able to work and makedecisions independently and be in good communication with the General Managerin all aspects of unit operations and floor management, including equipment andproperty, to facilitate the fulfillment of financial goals and companyinitiatives. In addition, the Location Manager assists in cultivating a teamenvironment that provides exceptional customer service while ensuring all staffmembers perform at a consistently high level; working towards motivatingemployees, instilling accountability, and achieving results to drive success inthe position. This is a hands-on position in order to lead and inspire associatesdaily. The Location Manager is to have an understanding of the need tocommunicate privy information in a confidential manner. ESSENTIAL FUNCTIONS In coordination with the General Manager assist in the overall management of the multi-unit's operational financial performance. This includes planning and developing daily operations, to include forecasting and analyzing sales, labor, and profit; ensuring compliance with established budget; and scheduling, supervising, and participating the operational duties specific to the unit. Ensure the guest experience is warm and welcoming, creating an atmosphere that ensures the guest would want to stay and experience all services. Respond to customer inquiries and resolve guest issues, ensuring service recovery a timely manner Monitors and directs associates to ensure efficient and safe completion of all daily tasks, problem solving issues as they arise in Lodging, Retail and F&B. Responsible, in coordination with the General Manager, for training, on-boarding, and scheduling staff; manage staff appropriately to enforce policies. Ensures and directs regular pre-shift meetings with associates ensuring clear and direct communication for the shift, able to conduct meetings independently when required. Responsible for developing associates through training and ongoing guidance to enhance performance. Complete thought provoking, meaningful performance reviews and present in a professional manner that recognizes positive attributes and details growth potential. Ensure a safe facility environment that includes standards for maintenance and upkeep of unit's equipment, housekeeping, health and sanitation, grooming and personal appearance standards, employee hygiene, and cash control. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues. Inspect and enforce a high level of cleanliness and organization in all guest areas, including lobby, hallways, stairwells, exterior of Inn, guest rooms, kitchen, retail store and restrooms etc. Ensure stock levels are maintained and consistent throughout operations ensuring the availability in product. Must have a working knowledge of dining room, front desk, housekeeping, gift shop and be able to assist with customer service, POS/PMS operation, stocking, ordering, merchandising, and providing daily direction. Provides professional and appropriate communication and interactions on a regular basis; including Guest Services administration staff, onsite team, and National Park Service representatives to ensure efficient operation of the hotel. Perform unit opening and/or closing procedures. Participate in personal development through training assigned. Performs such other related duties as directed or required.