Job Information
Vertiv Corporation Technical Instructor Thermal - Westerville in Westerville, Ohio
The Technical Instructor - Thermal will deliver training programs (e-learning, virtual, and conventional face-to-face) to field service associates, customers, and service partners on Vertiv thermal management products and systems. Prepare, conduct, and evaluate technical training programs; write literature and materials used in delivery; and design exercises to enhance lectures. Conduct classes regarding safety, security, installation, programming, maintenance, and repair of products and systems. Candidate should have a background in manufacturing, servicing, or repairing thermal management equipment commonly found in the data center marketplace and possess the desire and talents to educate and train others. RESPONSIBILITIES * Instruct field service, safety, new hire, and technical classes on Vertiv thermal management products and systems. * Prepare and maintain classrooms, equipment, and lab areas. * Conduct presentations and webinars. * Model and enforce Vertiv safety guidelines at all times. * Maintain above goal student satisfaction ratings. * Schedule and facilitate training assessments. * Maintain and enforce classroom conduct in accordance with published policies. * Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses. * Maintain classrooms and training equipment in good working condition. * Maintain safety and test equipment proper working order and update tracking lists. * Maintain tools, spare parts, and lab equipment in proper working order. * Assist in technical training course material development. * Participate in New Product Development (NPD) Activities. * Assess training needs and certification requirements. * Collaborate with Technical Support, Field Operations, and Engineering to develop training documentation, manuals, and content. * Participate in on-site support in conjunction with Field Operations, Technical Support, or Engineering. * Maintain training course materials. * Review training materials for compliance with training requirements and ensure training material relevance according to schedule. * Incorporate ECN, FCN, and Safety Bulletins into training in a timely manner. * Coordinate with product subject matter experts from Field Operations, Technical Support, and/or Engineering to ensure training materials remain current with product updates and performance to ensure the latest information is being taught. * Practice continuous improvement in all aspects of the job. * Review and incorporate student feedback. * Attend professional development training and conferences. * Witness field services activities to ensure curriculum content is accurate and complete. * Complete all administrative tasks accurately and in a timely manner. * Turn in expense reports, trip reports, and timecards accurately and on time. * Complete student grade cards accurately and on time. * Order training supplies and materials to enhance instruction programs. QUALIFICATIONS Minimum Job Qualifications: * Proficiency and knowledge of thermal management principles and field service required. * Knowledge of electrical and electronic controls required. * Excellent writing and verbal communication skills with an emphasis on presentation skills. * Excellent organizational and time management skills. * Possesses a positive attitude and flexibility in a rapidly changing environment. * Detailed oriented and self-motivated with the ability to work without direct supervision. * Proficient PC skills including all Microsoft OffApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjgzODQxLjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t