Job Information
Mastercard Senior Specialist, Product Experience Design in Dublin, Ireland
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Senior Specialist, Product Experience Design
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Test & Learn team is looking for a Senior Specialist, Product Experience Design to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
In this position, you will:
Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
Participate in "Design Thinking" workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
Leverage existing – and contribute net new – design patterns to Mastercard’s design pattern library
Help define the next generation of data and data-driven products – and through doing so, help shape the future of Mastercard and its growth
Work on future state conceptual designs, driving experimentation that improves the quality of product design overall.
Work closely with our technology teams, leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies.
Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers.
Required Experience/Knowledge/Skills (Core)
Interaction Design:
Experience developing user personas and user journeys to inform product design decisions
Experience in rapid prototyping (Lean UX and Design Thinking)
Experience in the implementation of creative, useable and compelling visual mockups and prototypes.
Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Experience Design, Adobe Illustrator etc.
An understanding of complex information architectures for digital applications
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Please attach link to your portfolio together with your application
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.