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ManTech Sr. Service Delivery Manager in Annapolis Junction, Maryland

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented Sr. Service Delivery Manager to join our team in Annapolis Junction, MD .

Responsibilities include, but are not limited to:

  • Overseeing and de-conflicting maintenance activities

  • Responding to outages and providing outage reporting/orchestration for Application SMEs

  • Working with internal and external customers to understand and respond to each unique need

  • Understand the mission of the system and be able to identify critical paths in the operations

  • Understand the data flow and be able to identify points of ingest and egress for data flow

  • Engaged with upcoming software and application releases to assist with Release Management tasks to meet customer and stakeholder’s requirements

Basic Qualifications:

  • Full life cycle experience, responsible for the development of a complete set of architectural views for large number systems in accordance with one of the more common architecture frameworks

  • Must be a strong leader with solid interpersonal skills

  • Must be able to support work schedule that aligns with the Lead. Generally, this will run from 0700 to 1700 local time

  • Must be available to provide on-call and after hours support

  • Must be able to inquire with Technical and Non-Technical staff about specific requirements

  • Must be able to adapt to requirements and changes in mission focus

  • Must be able to work and communicate daily with Lead and customer management at various technical and organizational levels

  • Knowledge of cloud concepts in relation to Infrastructure as a Service (IAAS) and Platform as a Service (PAAS)

  • Awareness of systems management and operational support tools and security and/or infrastructure experience

Education Qualification:

  • A Bachelor's degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline with 7 or more years related professional experience

Certification Qualification:

  • SAFe Certification, preferred

Preferred Qualifications:

  • Experience in leading teams of diverse technical subject matter experts

  • Experience in software development methodologies and structured approaches to system development

  • ITIL 4 Foundation

  • Experience or fundamental understanding with the following technologies:

  • Red Hat Enterprise Linux

  • Red Hat OpenShift

  • VMware

  • Windows Operating Systems

  • Microsoft SQL Database

  • Oracle Database

  • SolarWinds

Security Clearance Requirements:

  • Due to the nature of this government contract, US Citizenship and an active DOD Secret clearance with the ability to obtain an agency specific suitability clearance is required.

Physical Requirements:

  • Up to 10% travel may be required per year

  • Must be able to type

  • The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentation.

  • This position supports an IT operations environment. All employees should expect to support work on nights and weekends and may be included in an on-call rotation for after-hours support.

The projected compensation range for this position is $122,600-$204,200. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, ManTech invests in it’s employees beyond just compensation. ManTech’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.

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