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RELX INC Business Analyst - Tools Support (Hybrid) in Alpharetta, Georgia

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/insurance

About our Team

A lean team of super-smart, super-hard working, local and remote colleagues who collaborate closely to produce a valuable service.

About the Role

This is an entry level position that requires an individual to be detail-oriented to support internal tools and processes. This role will be responsible for troubleshooting internal tools issues, managing user access requests, gathering business requirements, and contributing to the development of new tools and solutions. The role will also be involved in analyzing business processes related to supported tools and creating user guides and documentation.

Responsibilities

  • Investigating and resolving internal tools issues, login issues, and network issues.

  • Providing timely support to users facing technical difficulties with the internal tools.

  • Managing new user access requests for internal tools, ensuring proper authorization and permissions are granted based on user roles.

  • Collaborating with users to gather requirements and translate them into clear user stories or functional specifications for supported internal tools.

  • Developing basic systems specifications, process flow, and conversion strategies.

  • Gathering, analysis and definition and testing of business applications and functionality that meet company cost, quality, and strategic targets.

  • Working under the guidance and supervision of more senior team members, this role will undertake requirement gathering, analysis, definition, and testing of business applications and functionality

  • Creating technical and functional user guides as well as documentation for supported internal tools.

  • Managing the team's JIRA support queue by triaging incoming tickets promptly.

  • Assigning tickets to appropriate team members based on expertise or workload capacity.

  • Providing regular updates on ticket status during daily standup meetings with the team manager

  • Developing and maintaining PBI (Power BI) reports that provide valuable insights into key performance indicators relevant to our organization

Requirements

  • Must have excellent written and verbal communication skills.

  • Show understanding of software development methodologies, platforms, tools, and languages.

  • Able to maintain automated test scripts.

  • Demonstrate understanding of software development life cycle (SDLC).

  • Possess BS/BA degree in relevant discipline; or equivalent experience require.

  • Able to work collaboratively in a team environment.

  • Proficiency in documenting technical information clearly.

  • Proficient in documenting As-Is and To-Be processes.

  • Capable of maintaining automated test scripts with a broad understanding of software development methodologies.

  • Experience using a recognized development methodology; e.g., Agile, SCRUM, and KANBAN.

  • Know ledge of Power BI required.

  • Knowledge of Salesforce, Planview PPM Pro, JIRA, DocuSign, Confluence and Sharepoint a plus.

Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)

#LI-AR1

#LI-Hybrid

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.

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