Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

ThermoFisher Scientific Sr Customer Service Representative in Alcobendas, Spain

Job Description

Job Title: Order Processing Specialist Reports To: Sales Operations Manager Group/Division/ BU: AIG / CMD / Customer Service Shared Services Career Band: 03 Location: Alcobendas - Madrid No. of Direct Reports: 0

Position Summary: Responsible for order entry into company ERP system to ensure all customer and Thermo requirements are met from the time of initial order receipt until the product is delivered and invoiced.

Job Duties: • Complete all Thermo contract review requirements and coordinate with Accounting as necessary to assist in account set up. • Verify product/stock numbers, pricing and product availability. • Work with various departments within Thermo to clarify any discrepancies prior to order entry. This includes working closely with field sales and customer service, as needed, to clarify customer requirements. • Assist customer with order placement and key orders into Thermo ERP system. • Fax order acknowledgements to customers. • Create sales order files, per Thermo retention policy.

Job Knowledge: • Must have excellent communication skills; both written and verbal. • Computer literacy. • Strong time management skills. • Ability to handle multiple tasks simultaneously under demanding time constraints. • Ability to assimilate product knowledge. • High English level.

Experience: Experience in using an integrated ERP system (SAP). Customer service experience preferred. Initiative and Ingenuity:

Identify and resolve customer issues within company policies. Assist the customer in identifying what alternatives are available to ensure complete customer satisfaction.

Responsibility for Equipment: Use of computer and phones within company policy. Responsibility for Material or Product: Management of correspondence with various customers, selling partners, and internal personnel within different departments. Manage order entry and filing per Thermo record retention policy. Obtain necessary approvals and documentation to address customer requirements appropriately.

Hazards: Maintain customer satisfaction goals of the company while balancing the cost of meeting these goals. Opportunities for creativity exist in balancing the customer needs and operations requirements. Responsibility for Others: Coordination with sales & finance representatives, customer service representatives and customers (i.e. identifying customer requirements). Working Conditions: Office environment, team atmosphere.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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